Shipping Policy
ORIGINAL ART AND FINE ART PRINTS
-
Full payment is required at the time of purchase.
-
Orders are processed once payment is confirmed.
Processing & Shipping
-
Original artwork is typically prepared and shipped within 2–3 business days.
-
Art prints require approximately 10–14 business days for processing, production, and shipment.
-
Shipping transit times vary depending on the destination and carrier.
-
Customers are responsible for providing accurate shipping information.
Shipping Insurance
-
Shipping insurance is recommended for all artwork and strongly encouraged for original and commissioned pieces.
-
Insurance coverage is based on the artwork's value and the carrier's available coverage.
-
Any additional insurance costs will be communicated before shipment.
-
Coverage is subject to carrier terms, conditions, limitations, and exclusions.
COMMISIONS
Commissioned pieces are individually created according to each customer's ideas, preferences, and approved specifications.
Deposits & Payments
-
A 50% non-refundable deposit is required before work begins.
-
The remaining balance must be paid before the finished piece is released, shipped, or delivered.
-
Additional requests outside the original agreement may result in additional charges.
Design Approval & Changes
-
Customers must approve design details before production begins.
-
Minor adjustments may be accommodated when possible.
-
Major changes after approval may require additional fees.
-
Changes cannot always be guaranteed once production begins.
Cancellations
-
Deposits are non-refundable because time, materials, and resources are reserved for each commission.
-
Once work has begun, cancellations do not qualify for a refund of amounts paid.
-
If a commission cannot be fulfilled, the customer will be contacted to discuss an appropriate resolution.
Completion & Delivery
-
Estimated completion times will be communicated when the commission is accepted.
-
Completion times vary depending on project complexity.
-
Final payment is required before pickup or shipment.
EXCHANGES
-
Please inspect your order upon delivery.
-
Damage or loss during shipping must be reported within 48 hours of delivery.
-
Customers must provide photographs of the artwork, shipping box, and original packaging.
-
Please retain all original packaging and damaged items until the issue is resolved.
-
Shipping-related damage or loss will be reviewed individually. A claim may be filed with the carrier or insurer when applicable.
-
Incorrect or defective items will be reviewed and an appropriate resolution discussed.